MTNL Triband
Internet Broadband

Sir

I had taken MTNL Broadband connection for my Number: 02225290861. The day from when I had taken the connection, I had been facing the issue with the internet connectivity. There have been frequent disconnects. For past few days the service has been horrible. For past 2 months I have continuously logging complaints but without any response. Complained to the nodal officer, but the response was totally unsatisfactory. The issue which I was told that the Line was not good and had to be changed, but the Line man straightaway refused to change the Line.

Atlast I decided the discontinue with the broadband connection. Despite of the unsatisfactory service provided, they have still charged me Rs. 1500/- and I was forced to pay so.

Can they answer me that why consumers are being charged for such unwanted hopeless services with hopeless customer support.

Request to take action against them and set an example for consumer.

Thanks

Prashant Pal