MTS have committed to replace the Huawei Dongle with the MDN number 8453166827 with a ZTE, within 2 days. The site test engineer Roshan has visited us today 16th Jan tested and taken screen shots of the speed at which the above mentioned dongle works. He has also spoken to you and given you a heads up regarding the dongle, which was checked on his laptop in my residence today, which was extremely slow as far as downloading is concerned.
Also, as per the discussion in case the replacement cannot be given the connection will be surrendered with a refund of the original amount paid Rs.5228/-inclusive of the service tax to Mr. Kiran.
Just to sum up the events, yesterday 15th Jan at 12:30pm we visited staples (Banerghatta) after a conversation with Mr. Kiran as this Huawei Dongle was not functional at all in the laptop and the desktop that we have. Another employee of MTS told us that this dongle does not support Windows 7.Meanwhile, Kiran @ Staples Banerghatta) had no idea on how to resolve the problem and told us that his boss (Mr. Prabhu) is shouting at him for being disturbed on a holiday (15th Jan) as he was out of station.
We have also complained stating that this is a "faulty Dongle" which had some fungus on it while delivery itself (10th Jan). Upon refusing to take this, there was a reassurance given that his dongle is not faulty and it will work by Mr. Kiran. We also tested this in the desktop when it was delivered and it was not working, for which the reason given to us was that the connection has not been activated and hence, its not working. Therefore, we took the delivery trusting Mr. Kiran Kumar.
We also called up the MTS customer care centre on the 15th Jan and they said they had no connection in our name. I gave them my Phone number and name to check in their database.
My question remains though, that why when one person has taken 2 connections 2 different dongles, one ZTE and the other Huawei has been delivered?
This issue remains unsolved and they also had the cheek to give me a used dongle of some old customer or employee saying you can take this as a replacement.
This man Prabhu who happens to be the manager gives lame excuses and harrases customers. I have written to the nodal officer and i wonder if i will get any response. Today is the 24th jan and i am still running around for the same.
Regards
Poonam
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