I purchased MTS Mblaze 3.1 Mbps on the 12th of November. Considering their fair share policy, I was expecting a speed of 1Mbps and nothing more than that.
However, the speed that I got was 150-200 Kbps on average in Bangalore as well as in Cochin.
On the 14th of November, I sent an email complaint to MTS. I received an acknowledgement email immediately and another email the next day with my complaint number, which is NOV/5775.
After which the ordeal began.
* Received call from a CSR on the 16th of Nov, since I was out of station I asked her to call me back on 21st Nov. 21st being a Sunday, I was told that MTS does not provided customer support on sunday and I would be call on 22nd of Nov, to which I agreed.
* I did not get any call from them.
* I called them back. I was again told that someone would contact me to resolve my problem.
* MTS did not call back again.
* On the 28th of Nov, I called again. Now what they did was opened another complain number (NOV/11191) referencing my earlier complain number (NOV/5775). Again I was told that someone would contact me to resolve my problem.
* Finally I got a call from MTS on the 30th of Nov and was told that a technical person from MTS would visit my house at 7 pm to solve my problem.
* It did not happen. No one turned up on 30th evening.
* 1st December at 9:30 am when I was just about to leave for office I got a call from the technical person of MTS asking for my address. I gave him the details. He told me that he would reach my place in 5 mins. I request him to come immediately as I was already getting late for work.
* After 20 mins I got a call again from him and was told that he couldn't find my house which is in 17th cross. When I asked him where he was, he gave me a landmark. I understood that he was in 16th cross. I asked him to walk about 10 mtrs and he would find 17th cross. He did not agree. He asked me to come to where he was and then show him my house. Since, I was late for work I requested him to come to 17th cross but he was adamant. So, I had to go to 16th cross and get him.
* Then another shock. All that the technical guy did was delete my temp files, log into www.speedtest.net and check the speed connection. Yes, the "technical" person of MTS knows about this website. Great! everyone knows about it.
* After checking the speed connection. He had to contact his office. A shock again. He asked me my mobile to make call to his office as he didn't have outgoing on his mobile.
* He made the call using my mobile.
* Immediately I got a call back from MTS office and was told that it will be fixed and that they understand my frustration. I told him that if it wasn't fixed by 1st dec, I would go to the consumer court.
* After sometime I got a call back again and was told that he had informed his floor manager and senior management and that I would get a call from them in the evening and the issue would be fixed.
* Today is 2nd december (7:50pm) and I haven't heard from them.
I am still facing the problem and MTS seems to be least bothered to resolve it.
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