Hi,
Me and my friend purchased two connections of MTS BLAZE from an outlet in Trivandrum on the 14th of December (Wednesday). Both of us purchased the 444 Postpaid plan (3GB)
The Sales Manager Mr Biju, with whom we dealt with took over the ownership of the sale. He was very smart in convincing that the connection will be activated in 24hrs. Since they could not take the payment using Debit card, the agent even accompanied us till the ATM to showforth their fass service.
There was no update from them for the next 2 working days. The connection was not get activated till then. I had to chase this with the Sales Manager 2-3 time everyday. Nothing was updated even though several call backs were promised.
The connection remaind inactive for 1 week and finally the Head of the Connection activating department commuinicated with us. Finally one of the connection got activated by the last week of DECEMBER that is 2 weeks after the proposed time.
The connection appeared to be pretty fine but only until two weeks. An error message appeared saying 'Authorisation Failed' after 2 weeks. Whenever I tried calling the cust service department they say that the systems are all down and would advise to call after 2 hours. The same was informed all the 4 times I called them on various days.
After another weeks' dead connection I received a call from a lady at MTS informing that my bill is due and that my connection will be terminated failing to do the same.
I did not receive any payment details by Post / Email / SMS. Infact I could hardly use the connection for 2 weeks and I am really surprised to find that a bill was generated less than 2 weeks from the activation time.
Till date it is approximately 1 month since my connection has been terminated and I have not received any Bill requesting for the payment either by Post/ Email or SMS. I am not even aware of the bill amount.
Despite speaking with the head of activation I can only comment that this is exptremely poor and disgraceful service from MTS.
I would advise everyone NOT TO OPT MTS BLAZE even at the worst times. You wil end up chasing connection issues everyday with the Customer services team. Being in touch with the MTS call centre has become a daily routine for me.
The profit they acquire are the charges of the Device which come at Rs 1800/- (Even though the cover mentions this to be for Rs 2300/-)
No one would bother to continue with the connection after 1 month since they get fed up with the service. Since the device is non-returnable the customers will be in huge loss.
A couple of my friends had to experience even worse situations than this. I would advise everyone NOT TO SUBSCRIBE MTS BLAZE. It is literally WASTE OF TIME & MONEY!!!
I would be contacting a solicitor to proceed further with the same.
Thank You.
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