MTS data card no:9133992422
Dear Sir,
I have requested to disconnect my MTS data card services in the month of September. I do not have any pending bills to pay at that time. I was informed that the services were temporarily deactivated. Permanent deactivation will happen soon.
In October, I was charged 1200/- and in November, I was charged 400/-. Both the amounts were debited through ECS from my bank account. I called MTS customer service and begged for my money, I was assured that as the outstanding bill amounts were cleared, my Data card will be disconnected soon. Customer service executive confidently said that there is no way I can get my money back. I realised that the only way I can get my money back is by fighting MTS, but I was busy with work and family business at that time and I thought it's ok to lose 1600/- than to disturb my career and family.
On 23rd December, I got another SMS that my new bill amount of 899/- was dispatched. Then I called up customer care and lodged a complaint# R1157479547. Customer support executive was surprised when he found out that my service should be deactivated in September itself and promised me that Finance team will resolve the issue.
Today 30th December, I got a call from MTS billing department that I have to pay 899/- amount which they will send to my bank for ECS again.
All I'm requesting is to please check MTS systems for any usage after September. Please check your own systems. The request for deactivation is made in September and MTS took 1600/- from me for no reason. And now they want 899/- more, for what?
This is my money, like all of us here, this is hard earned money. If I've used any service, then I don't mind paying for it.
I just want to be clear again, MTS please check your system for my Data card usage and the disconnection request which I registered in September. Please I beg you, I'm not a rich, please let me live. Please.
MTS, this time I will go to any extent to make you listen.
I've sent a mail regarding the same issue to MTS customer care email ID, but no body replied. I can attach that too if needed.
Regards,
Pavan
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