MTS internet data card
Refund money charged twice

Hi,

I am using prepaid MTS Internet data card. I

wanted to recharge my account on 15th November. I visited my

nearest MTS shop in Hadapsar, Pune. When I requested him to recharge,

He replied server is down Please go and recharge online.

I went & recharged my account online. Money has been deducted INR 998

but didn't receive any balance. I Immediately started web chatting

with your customer care executive. He checked my account

details and suggested me to recharge again & told me that 1st recharge

has not gone through & I will receive money back in 10 days. I

requested him to please give me a complaint number several times. But

he denied.

I repeated same process and tried to recharge my account 2nd time but

again money deducted from my account but my MTS account not recharged.

I again contacted MTS executive through web chat option. I connected

to another executive, He wrote to me, that you should not recharge

again and should wait for another 4 hours. I requested him to write a

complaint or request number that I tried recharge my MTS account two

times & it should recharge only once, & requested him to cancel the

second attempt I made to recharge my account. He also asked me to wait

& disconnected chat session in between

I waited for entire day and checked my balance next day morning (16th

November), but I came to know that no balance was available in my

MTS account.

Finally when I checked it today morning 17th November, I understand

that my account has been recharged two times. which is wrong.

I made second recharge as per MTS executive directions. Now company not refunding my money and offering me to use money for next 6 months. Which is not acceptable.

MTS Complaint number: C11-52589455

Company: MTS internet data card
Country: India
State: Maharashtra
City: Pune

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