I contacted the company because my account was suspended without any notification. The answer was "Your account was causing high server load and got suspended by our load managing system. I have unsuspended it now.".
The person answering was Alex Johnson (of course it's a fake name, the guy is Indian, not a US citizen). So I asked for a detailed explanation as to what was causing said load (I am running a wordpress installation with about 200 visits/day). He had none.
I then told them to never suspend my account without a notification especially since they have no explanation or logs to provide. Then I was quoted their terms of service which gave them all the rights to my account and money, and myself as client the middle finger.
So I proceeded in an exchange of emails in which I called him on his lie that my account was using whatever resources and that he shouldn't be suspending my account just for kicks. He then threatened he would suspend my account if I didn't shut up. Which he did.
So now my account is suspended for over 30 days and their support department is not answering, neither is their sales department. Which means, this whole company is run by one retarded indian who calls himself Alex Johnson.
My account is still suspended as of right now and no refund issued. It's end of Feb.
Good luck hosting anything but an HTML file with less than 5 visitors per day, and every time something goes wrong you will have to wait it out until it gets fixed because if you say or ask anything your account will get suspended and you won't get a refund. Ever.
Netmagics dot com is a worst service provider on Planet Earth right now.
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Here's what I have on him so far, in case someone is interested in paying him a friendly visit for the money he stole from them.
Official Address: Netmagic Technologies
Devika Building
Chalappuram
Calicut - 673002
Kerala, India
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