I am subscriber / user of Broadband internet service as well as Cable TV connection from Ortel Communication Ltd., Sambalpur, Orissa. Initially the service was quite satisfactory like I was getting fairly good internet speed and nice picture quality. However, the quality of service deteriorated all of a sudden as for internet the link is not there for the entire day and hazy picture of cable TV. This phenomenon has now been continuing for the last 4 months and it has become a pain for me. I can not change the connection as it means entirely new costs involved and ortel is not responding in any way.
My customer ID number is 496659.
I put multiple phone and mail requests to Ortel to either improve the connection quality or return back the money but in vain. The customer care never takes up the calls and most of the time is engaged. I am fed up now and can only painfully request others that never never susbscribe to Ortel communication for Internet or Cable and do not suffer such as I have. They are highly unprofessional persons and I am determined to take up the case at consumer forum.
Thanks & regards
Sourav Chakraborty
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