I am attaching the reply sent for my website that is down for 7 months... TOTALLY UNACCEPTABLE
bosco fernandes
[email protected]
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View Ticket #745420
Department Date Subject Status Priority
General Support Team 06/01 10:47 website not working Answered Medium
Notices:
Bosco Fernandes
Client 06/01 10:47
dear sir
both my web sites jcautoengineers.com and jctyreworld.com are not working pls see when was the last date yhat it was working and pls have it up asap
thks
b fernandes
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IP Address: 182.156.121.86
Team Overline India
Staff 06/01 12:32
A new cPanel is sent to your registered email address, you need to upload the files in cPanel in order to make the site working.
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Thanks and Regards
Team Overline India
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Board Line: 91 (124) 4227072
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Bosco Fernandes
Client 05/03 19:18
i had loaded all my files
that is why i have you as my host
if my files have got erased you have to be loading up my backup
what are you charging me money for if you do not maintain backup of the files
and you have the audacity to close the ticket
the least you can do is type in my website addresses and see if it is working
pls refund me my money for 7 months asap
Bosco Fernandes
Client 05/03 19:19
HIGHHHHHHH PRIORITY!!!
Team Overline India
Staff 05/03 19:23
please refer to our conditions of use page by the following link and find the Terms:
https://overlineindia.net/conditions.php
8)
Customers are advised to maintain data backups on their home computers or CDs to ensure that they have ready access to their data in case we have a hardware failure. However, such cases are rare in occurrence, but cannot be avoided sometimes. This is why we recommend all our clients to take regular backups for all their important e-mails, files and data by forwarding mails to other domain email IDs or by using Outlook.
As far as refund is concern, we offer refund only for first 30days from the sign up date.
Let us know if you have any backup, we'll restore them for you.
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Thanks and Regards
Team Overline India
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Board Line: 91 (124) 4227072
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