Hi,
Please don't prefer pepperfry.com for shopping through online even if they give mega offers. Because that offers won't work. One of my colleague referred me pepperfry.com and when I registered I got 500 pepperfry points. I also bought a product of around Rs.1048 and while checkout there was an option to utilize the pepperfry points. In the final page, I was asked to click the payment option, where I preferred Cash On Delivery. Since this is my first time shopping with pepperfry, I thought to test their service with Cash On Delivery first.
I didn't received any call from them for two days, after that one of their customer support representative called me up and verified my address details to ship. I fortunately inquired about the bill, he said that the bill is Rs.1048 and I need to pay the whole amount. He also added that this offer is not valid for "Cash On Delivery". He raised a harsh question like "Why you selected Cash On Delivery, then? ".
There is no reply for my mail which I posted three days back and also I can't able to reach their toll free number too. They really wasted my three days time. I would have purchased it in my local shop, Its just a waste of time shopping in pepperfry. I ordered dress to my sis for her birthday. My plan was collapsed completely because of their idiotic business strategy.
Few questions to pepperfry.com:
1. Why there is no message like "Pepperfry" free points cannot be used for "Cash On Delivery".
2. If we can't use pepperfry points for Cash On Delivery, why you are detecting the points visually in the screen? After I checked the amount to pay only I clicked on Cash On Delivery.
3. Is this the way to talk to a customer?
Toll Free numbers and Online Chat is not enough to get a good name among people. Its all just a promotional activity and to create an impact like customer support will help you always. But it doesn't. You guys didn't responded to my mail for three days... And harsh in phone. Can't reach you guys in weekends & night also.
Sorry to say, very worst service from pepperfry... Disappointed...
My Order No: 100021927
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