I am terribly upset and shocked! I applied for Airtel broadband (Application number: TBLR230493) on 28th of March. Guy named Santosh (Cell ph no: 9686098485) came to my house, took documents along with cheque of Rs. 1100/- and promised to give connection between max. 3 working days. I waited for 4 (not just 3) working days and called him up. He appologized and said that there is some connectivity issue in my area and giving connection will take time! To my horror, the cheque was encashed on 2nd april. I called up again, saying why was the cheque encashed if connectivity is not being given. The reply that i received is that connection shall be given but it will take time!! I logged complaint with Airtel (Complaint no : 45031896), was told that the problem shall be resolved withing 8th April else money shall be refunded. NOTHING HAPPENED!! I called up AGAIN, escalated the matter to so-called supervisor Mr. Praveen (cell number : 9740990917), who in return appologized and promised again to work on it! Needless to say nothing happened again!! I called up Airtel again and another complaint was logged (Complaint no: 45199454) assuring a solution!! I am shocked at this mockery made out of customers by Bharati Airtel!!
Is this how we should be treated for trusting a Brand? This is a Sheer DISGRACE! I dont need ANYMORE appologies, I need a SOLUTION!
Medha Gupta
D'souza Circle
Near Lifestyle
Contact no: 9980993758
0 comments