This is what Tata Indicom Broadband offers in terms of service. I have even recharged my prepaid internet account on 13th dec (Before which their sales team called me to recharge immediately) but for the downtime credit I haven't received a single call. To make a sales they are calling the customer but when it comes to service they are just shying away.
Kindly go through my grievance below and lets show them the power of consumers.
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Subject RE:'TCL=239-897' RE:'TCL=226-855' Downtime Credit of 7 days as per your company policy
From Customer Service
To vinith bhansali
Date Fri, 7 Dec 17:46:28
To protect your privacy, remote images are blocked in this message. Display imagesDear Mr. Bhansali,
Greetings from TATA Communications
We regret the inconvenience caused to you.
We have already registered your concern regarding connectivity with complaint number 14986920 . Our team is working on priority and the needful will be done at the earliest.
As per the update from the concern team down time credit for 2 days will be credited to your account within 6 working days.
Assuring you of our best services all the time.
For any further assistance, please feel free to contact our customer service in your city, or write to us on [email protected].
Warm Regards,
Aditya C.
Customer Service Team - SME
Tata Communications Ltd.
&--Original Message&--
From: vinith bhansali ([email protected])
Date: Thursday, December 06 09:49 PM
To: Customer Service ([email protected])
Cc: [email protected] ([email protected])
Subject: RE:'TCL=226-855' Downtime Credit of 7 days as per your company policy
My credit downtime is still pending from Tata's end. Got a reply for my complaint mail on 19th nov as mentioned in below mail, but still the credit is pending. I hope Tata communications knows what "at the earliest" means. Hope I will not have to send another mail for this issue again as with time I am losing a bit of my patience as well. A customer dislikes continuous disappointment.
Regards
On 19-11, Customer Service wrote:
Dear Mr. Bhansali,
Greetings from TATA Communications.
We take this opportunity to apologize for the inconvenience caused to you with regard to the various instances stated by you in your mail - all of which lead you to believe that services provided by us are to the contrary of what your expectations were.
We have verified your usage with respect to your concern and trust the connectivity is working fine now. If you face any concern, please do revert us. We ensure that your concern will be taken care and addressed at the earliest.
Thank you for your time and patience.
For any further assistance, please feel free to contact our customer service in your city, or write to us on [email protected].
Warm Regards,
Muazzam K...?
Customer Service Team - SME
Tata Communications Ltd.
&--Original Message&--
From: vinith bhansali ([email protected])
Date: Sunday, November 18 06:43 PM
To: [email protected] ([email protected])
Subject: Downtime Credit of 7 days as per your company policy
Hi,
I was unable to use internet for more than 72 hours for complaint number : 14933174 (Complaint was given on 9th Nov around 10.45AM).
Once the complaint was solved, I called up the customer care for downtime credit but he said it is an automatic process and it will be done within 2 days from the complaint resolution date, which is 12th Nov and the Time: 5.57PM.
Awaiting a quick and positive reply.
Regards,
Vinith Bhansali
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