I started using TIKONA connection - 1103357223 about more than year ago.
It was expire on Feb and i had followed up with TIKONA customer care as well as online; however nobody confirmed next steps for extending beyond.
On a Fine day, TIKONA sales representative came for new connection and I have highlighted to him that I had TIKONA connection in past; however i want to extend same connection. He has confirmed me that previous connection has been expired and you cannot extend. He has recommended to me for new connection. He also mentioned to me that you can have new connection in your name due to system problem and pushed me to get new connection on my wife's name.
New connection details: 1105943978
I started using new connection is March onwards within month TIKONA presented me extension fees for 1103357223 (previous account). I had provided completed details to customer care and mentioned to them that TIKONA has provided me new connection for same. TIKONA has threatened me to pay mentioned bill else they will take legal action against me. Based on mentioned legal action threat, I paid bill in Jul.
On Payment of bill, I had requested them to provide service for paid bill; however no response from TIKONA to resolve mentioned issue in last 15 days.
They have not provided Instrument to make connection as previous instrument is used for new connection.
I’m looking forward for your help to resolve mentioned point.
This can be considered as Business Fraud.
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