I saw online that click india is giving a great deals on holiday packages. The website address is: http://www.clickindia.com/holiday/destinations.php#india. I
booked 3 packages with them and payed them with my credit card. Then i saw in the grahakseva.com (http://www.grahakseva.com/topic/clickindiacom) website that lot of people are cheated by this company. So I decided to cancel my package. When i called them to cancel the package, most of the time, the moment they came to know that i am calling to cancel, the representative would cut the call. Then i called the sales department. They told me to send a mail to [email protected]. i sent a mail, waited for 1 week and sent repeated mails. but did not get any reply. So, i called again, after lot of attempts, somebody picked up and asked me to send a mail to [email protected]. i sent mail to this id, but this time also, no response. I repeatedly sent many mails, for which I never received any reply
Immediately after seeing the complaints in grahakseva website, I called clickindia to cancel the package. One lady, Akanksha Sharma picked up the call and told me that, there are complaints about even vodafone. and she assured me that, she will give me personal guarantee and gave me her personal no.9873640897 saying, she will help me any time for anything regarding these packages. She also stopped picking up the call once the payment is made.
Then i called click india's customer care, pretending that i am booking a package, then the customer care person started talking. After talking for 5 mins, and confirming that their system is up (system is down was one reason given repeatedly by these people when I called for cancelling those packages), i told them, i am calling to cancel and not to book and i expect her to talk and not disconnect. She tried talking to me for 5 mins and tried convincing me to go ahead and then, she suddently said, there is no way you can cancel this package, It's NON REFUNDABLE! I asked, where is that mentioned in the terms and conditions sent to me by mail and also on the website. For that, she said, she will send me a fresh terms and conditions page which has this new clause that it's non refundable. Anywhere in the website & in the terms and conditions sent to me it's not mentioned that it's non refundable. now she is ready to send me a fresh terms, which has this new term! But so far, I have not received this mail with new terms added.
please take serious action again this company and stop this kind of frauds. please help me get my money back. I have payed 16484/- and it's not a small amount.
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