Hi,
I was approached by an Airtel representative (Rohan) to check if I was interested to get myself an Airtel Broadband connection. I asked him to come down to my residence to discuss further. He promptly cam down & briefed me about the various broadband packages that Airtel provides & I zeroed down on a package as per my needs. He then filled in the registration form on my behalf & I signed the same. He handed me the customer copy & also collected some id proofs as part of the documentation process. I was then asked to pay Rs.- (Thousand rupees as the initial rental & activation charges and another thousand as a one time modem procurement fee) which I paid in cash. I was told that the technician would visit my place in two days to install the modem and activate my broadband connection. However, I waited for about 15 days but didn't hear from anybody. I then called Airtel Customer Support and was told that they have logged a complaint and provided me a ticket number (Compliant No - 28849920). I was asked to scan the customer copy that I had and email the same to the representative's id ([email protected]) which I did. I was told that the refund department would get back to me within two days. Again, I received no call. Then after frequent follow-ups I was finally told that they had no sales representative by name Rohan & that the registration book that he was carrying could have been stolen & that I will not receive any refund for the money that I paid. I never expected Airtel to behave in such a manner. When I have submitted all the proofs related to the payment that I made, I expected them to empathize the situation I was in and refund the money that I paid. I am a true Airtel customer having their mobile connection for over 7 years now and this is the worst ever service I have had with them.
I need help in getting my refund and charges for all the trauma that I have undergone with their behavior.
Thanks & Regards,
Sudhir R
(Mobile - 91 9845390242)
0 comments