I think the below mails which I send to Airtel are enough to explain the complaints,
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From: soji cyriac
Date: Mon, Nov 7 at 2:16 PM
Subject: Airtel Number - 04443589740, perfect example for the worst service from Airtel, hope you will consider this e mail
To: [email protected], [email protected], [email protected], [email protected]
Dear Sirs,
Please go through the below mails to get an idea my complaint (ref number - 205436).
Till date Airtel is unable to solve this issue (I registered this complaint on 6th July) and i'm getting lot of calls from Airtel. I am surprised with the servicing quality of Airtel - even you are unable to process a simple request.
I'm frequently getting calls from Airtel from 6th of July (Numbers are - 04442964750, 04442964766, 04442964765) asking about the issue and after explaining everything in detail also you are unable to solve this issue.
6th of July onwards my account is suspended (Please check the conversation I had with your executive on the same day to know the commitment she made). But still I'm getting call to pay my bill. I made all payments till July and i don't have any idea for what you are charging - even i'm not getting bills.
last week i got the information that you are unable to shift my account because of feasibility problems. But till date no service engineers from your side visited my home to check the same and after 3 months only you are providing me this reason.
I'm requesting you to check my conversations with your executives reg this complaint - i trust that you are recording the same. I made all these from my mobile phone number 09884235230.
I received acknowledgement mail from Airtel after sending my mail dated 1st August @ 5:46 PM. But there is no reply for these mail also.
So, i'm again requesting you to do the needful to solve this issue (I already purchased another broad band connection, so I do not want to continue with Airtel)
Hope some action will take place after this mail.
Regards,
SOJI CYRIAC
09884235230
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Date: Mon, Aug 1 at 5:46 PM
Subject: reg: fed up with the WORST service from AIRTEL Customer care (Copying this mail to Mr. Pawan trivedi & Mr. Manish Singhai to get a clear understanding about your customer care service)
To: [email protected], [email protected], [email protected]
Dear Sir/Madame,
This is in relation with my Airtel Landline Number - 04443589740 and Complaint reference number 205436.
One month back i requested for shifting the instrumet to my new house. That time one lady attended and committed that within 20 days airtel will do re installation, this delay is due to technical up gradation. i accepted that and after 20 days also there was no informations from Airtel.
Last week again i tried - one Mr. Ganesh attended the call he committed that airtel service engineer will come within 24 hours. I waited for three 24 hours, after 72 hours i called customer care again. In customer care, after telling the reason they are simply disconnecting the call. In my third attempt one "Manager" (he introduced himself like that, i think his name is Mr. Vivek) attended and i informed him to cancel my connection. He committed that he will do the same and i will get a call back from Airtel before today 12 PM, because his colleague was not in seat.
Again Today 05:11 PM i tried to contact customer care. But the same thing happend. After hearing the complaint they simply disconnected the call.
(You can check all the calls I made to Airtel customer care and please evaluate the respect they are giving to their commitment. I believe that you are recording all these calls for future reference.)
Now i want to cancel my Airtel Broadband connection, because of the poor service. As i'm unable to talk to your customer care executive, please consider this as my confirmed request for cancellation. Please provide me the cancellation request number via return mail and you can come and collect the instrument. If i'm correct, there is no pending payment from my side.
As i'm going to apply for another service provider's broad band connection, i won't be ready to continue with Airtel.
NB: Copying this mail to Mr. Pawan trivedi & Mr. Manish Singhai to get a clear understanding about your customer care service
Regards,
SOJI CYRIAC
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