Hi,
I have you telecom connection and my Account No is 661519. i paid one year full payment. now, i need to shift the connection to my new house and because of this i registered complain to you telecom and my complain number is 2011110401300. I talk with the executive who give me connection, named Mr. Mukesh whose contact number is 9727758986. he told me that shifting charge is negotiable and you get waiver in this. after some time i receive call from a lady whose number is 079-61604700. she told me that this service is chargeable and you have to pay, i told her that Mr. Mukesh told me that charge is negotiable and you get waiver in this. then i told her that can you call me after 30 mins and i will confirm with Mr. Mukesh.
After some time i receive message that your complain is resolved. i am not able to understand here that hows the complain resolved?
Again, i call to register the complain then customer service executive told me that we are sorry and some one contact you in 24 hours and your connection will be shifted in 24 hours.
now, today i receive call from Madhavi Patel whose number is 079-61604700. she told me that its take 7 working days, and you have to pay Rs.500 in advance and after you pay we will shift it in 7 working days. when i told them to disconnect the service then they told me that they will not pay me the refund (remaining months amount which is paid in advance) on this.
i paid money in advance and because of this i am facing below issue.
1) Poor Services.
2) Not able to change the Internet Service Provider.
3) Not able to access internet 24 hours, when i need it its always dead. registered complain on this many times, you can see in history.
Please help me to come out from this situation.
Regards,
Pinkesh Patel.
Company Address:
YOU Broadband & Cable India Limited Plot No 54, Marol Co-op Industrial Area, Makwana, Off Andheri Kurla Road, In the lane of Shemaroo, Mumbai 400059, Maharashtra, India
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