Airtel Broadband
Service & Response

Dear Sir,

I am and Airtel Broadband customer. I had been pretty happy with their service in Hyderabad and I moved to bangalore in December.

I wanted broadband services and obviously Airtel Came to my mind. Somehow I am not happy with their service, response and treatment here.

Time and again I have maintained good relationships with Airtel or any other service provider and followed up, enquired and paid pending bills.

Here in Bangalore I have two complaints

1. The connection was given to me after 20 days taking 1500 Rs advance, I needed it urgently but I said nothing much and there was no communication and I had to follow up several times to get it sorted. I kept quiet and took it as first mistake.

2. Recently I realized they are not sending bills and in between they called me up and told me bill is pending and we are sending the bill when I told them I did not recieve it. I waited for bill and just 3 days back I sent a mail to them to make it clear regarding bill.

One night I came from office and had to do official work at 10:00 pm, I realized the connection is disconnected and I needed to do the work urgently.

I called customer care and told them I need connection, if Payment is issue then give me 30 mins connection, If I dont pay take it off but they said they cannot do anything. I told them how can I pay the bill if you are not going to send me the bill, it is not my mistake alone, you are also responsible for the mistake as much I am. Having no choice I walked all the way back to office and resumed my work and sent them a mail how much inconvenience they caused me. They then send me bill and sent a mail that they hope they have resolved the issue. I refuse to pay them anything till they apoligize to me properly and I told them paying is not the problem but they have to take up responsibility for sending late bills and causing me inconvenience and we can sort out legally if required.

I also told Airtel, I have issues with their service in bangalore, I never had in Hyderabad.

Obviously I cannot be accused or held responsible for not paying bills if bills are not sent to me and communication is not done before suddenly terminating the connection. Also when I called up customer care, I was ready to pay instantly but they could not do anything then why disconnect all of a sudden without intimation, what is the point in paying when you are caused inconvenience.

Please advice.

Regards

Seshu