Dear Sir,
This is to report constant inaction on behalf of technician & customer care. Giving up on phone complaint I had resorted to following written communication. My issue will be evident from it (have added few more facts to the original email for better understanding):
&-- Forwarded Message &--
From: Naved
To: "[email protected]"
Sent: Wednesday, 28 March 10:52 PM
Subject: Fw: Fixedline & broadband complaint - A/c No.16590158. Phone No. 08041303862
This mail wasn't accepted because of no phone number, so here you go:
A/c No.16590158.
Phone No. 08041303862
Complaint remains same as below.
Regards,
Naved
&-- Forwarded Message &--
From: Naved
To: "[email protected]"
Sent: Monday, 26 March 9:16 PM
Subject: Fixedline & broadband complaint - A/c No.16590158
Hi!
Am writing this post wasting 30 minutes explaining to your customer care. I guess they had no answers & they kept cutting the call (or may be it was a connection issue)
Let me explain the problem to you:
1. I took this connection predominantly for broadband connection (somewhere in November'11). The router worked for 10-12 days, but then it stopped working.
2. I had called you tech & reported the problem, the problem was resolved after more than a month (i don't have reference complaint number for that)
3. The connection worked for 3-4 days & then it conked again
4. I had reported this too (Service request reference No. 8603750, 10th Dec'11), but meanwhile I had shifted from my old place too the new place (remember the connection wasn't working as yet!)
Service request reference No. 8603750, 10th Dec'11
Service request reference No. 9004984, 19th Dec'11
I think the problem was resolved 26th Dec'11 - 9004984. I was not home then (my mom was undergoing a heart surgery) and I was back by 1st week of Jan'12. I checked the connection then it was not working.
5. On 2nd Feb then I went to the Airtel center on 100 ft road Indiranagar, Bangalore. Reported my problem. I had figured out that I had 3 months payment due. I had not used the services for more than 15 days, but yet I had volunteered to pay 1 month changes (Rs.1700) & I was told that other 2 months charges will be reversed. The complaint reference Sr. No. is 11170200 & I wanted to shift the connection Ref No. 11169724. Ref No. 11184796
6. After few days the connection was transferred to the new place, it still did not work, tried LAN too this time, it did not work. After few days I started getting message that since I had not paid the outstanding the connection is deactivated. I had reported this to the telecaller who had called to follow up on payments.
7. Today I receive a bill with outstanding of Rs.4955! (I got 3-4 SMS reminders of overdue payment, but I kept thinking the complaint may be taking time to process)
The complaint in summary is that with no fault of mine I have been asked to pay Rs.8395 (4955 1700 that I have already paid) for internet usage of just 15 days!
Request is to either provide a resolution within next 7 days or remove the connection completely (am increasingly happy with Tata Photon, that I started using as a backup in absence of your connection)
Regards,
Naved
9632392008
p.s.: Please change the wrong email id that is registered with you. It is [email protected] and not [email protected]. I had reported this too at you center.
Then I receive this reply:
From: "[email protected]"
To: [email protected]
Sent: Thursday, 29 March 11:07 AM
Subject: Re: FIXEDLINE & BROADBAND COMPLAINT - A/C NO.16590158. PHONE NO. 08041303862 [|BAL|Qrc22803122203468502014|]
Dear Customer,
Ref: Email dated 28-03, concern regarding billing for your airtel number 08041303862.
Thank you for writing to airtel and the opportunity to assist you.
To address your current concern, we have raised a complaint regarding the billing with the concerned team. For your reference, the unique Service Request number is 13609722. Our team will be contacting you by 07-APR 11:30 AM with an update on the issue.
Please do write in for any further assistance.
Warm Regards,
Deepak HK
customer care executive
bharti airtel limited.
So I wait till 7th April for resolution, but yet again no reply. So I write to them that night:
&-- Forwarded Message &--
From: Naved
To: "[email protected]"
Sent: Saturday, 7 April 10:24 PM
Subject: Re: FIXEDLINE & BROADBAND COMPLAINT - A/C NO.16590158. PHONE NO. 08041303862 [|BAL|Qrc22803122203468502014|]
Dear Deepak,
You commitment has been as unreliable as the internet service, no one called at 10.30 am today!
Please accept my request to remove the connection. Cannot be asked to pay for your inefficiencies.
Regards,
Naved
9632392008
Then I get this mail:
&-- Forwarded Message &--
From: "[email protected]"
To: [email protected]
Sent: Monday, 9 April 5:33 PM
Subject: Re: FIXEDLINE & BROADBAND COMPLAINT - A/C NO.16590158. PHONE NO. 08041303862 [|BAL|Qrc20904121304368656262|]
Dear Customer,
Ref: Email dated 09-04, concern regarding Bill Related Discrepancy for your airtel account number 16590158.
Thank you for writing to airtel.
We understand from your previous interactions that you have expressed concern and issue remains unresolved, we regret the inconvenience caused to you.
We regret for the delay in processing your request however, your Service Request No. 13609722 is under process on priority. We assure that your request would be resolved at the earliest.
Please do write in for any further assistance.
Warm Regards,
Shwetha V
customer care executive
bharti airtel limited.
Then 2-3 days back from today I receive a call claiming to be from Airtel & telling me that I have to pay my entire outstanding and today I receive a legal notice 'Shiva & Rawley Advocates' (dated 1st April'12 ref No: BAL/Bangalore/16590158-12/617 threatening me of various legal action & sanctions and asking me to pay Rs.4811 500 (towards cost of this legal notice) within 7 days!
Feel really miserable taking this connection, all these 6 months I have just struggled to connect & may have just used services for just over 15 day. I pay my bills & taxes regularly & feel really hurt by the legal notice.
Request you to please take it up with higher ups of Airtel so no one else suffers the way I did as this leaves a very bad aftertaste. I sure want to remove this Airtel connection & never come back to it.
Regards,
Naved
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