Hi,
I am a Airtel broadband user from the past 10 months with land line number 040-42700226. When i took this connection i was told that airtel is providing a new plan of 256 Kbps for 699. so i made a payment of 3 months in advance to take up the connection. immediately within 3 months i got a call that if i make a 100 rs top up, i will get 512 Kbps and 100 free mins for my airtel land line. So i agreed to it.
2 months after that i got a mail that as a PREVILIGED CUSTOMER (Which airtel doesn't know the meaning of) my broadband speed is upgraded to 1 Mbps. I have a mail also with me. Last month i was unable to get 1 Mbps. Gave a call to call center and they gave an info that free upgradation offer is not available and backend has made a mistake.
This month i was getting a speed of only 256Kbps. Upon registering a compliant, someone from airtel called me saying that there is a FUL of 10 gb per month on the plan that i am using. As per the brochure given to me, it is clearly mentioned that it is an UNLIMITED plan and i hope AIRTEL understands the meaning of UNLIMITED. I tried reaching nodal desk. No one picks up the call.
I have all sufficient documents and chain mails from airtel which clearly mentioned no where that there is FUL on the plan. It would be best for me instead of facing this mental to better go for consumer court for justification.
Vamshi Krishna A
Victim of Airtel
42700226
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