AIR TEL HAVE CHANGED THEIR LOGO BUT THEIR POOR SERVICE REMAINS THE SAME.
WE ARE GREETED EVERYWHERE WUTH HUGE NEWSPAPER ADS AND HOARDINGS AND WHEN WE CALL THE AIR TEL NUMBER WE ARE GREETED WITH A NICE MELODY TOO.
BUT THERE ENDS THE MATTER AND THE NIGHTMARE FOR THE CONSUMER BEGINS.
WE HAVE A 2 MBPS BROADBAND CONNECTION, HOWEVER THE NET CONNECTION IS SLOWER THAN A SNAIL.
WHEN WE CALL 121 WE ARE TOLD TO CALL 198 AND WHEN WE CALL 198 WE ARE TOLD TO CALL 121. THIS IS PERHAPS THE DIRTIEST TRICK THAT ANYONE CAN PLAY ON A CUSTOMER.
I AM CERTAIN THAT MY COMPLAINT WILL NOT BE ATTENDED TO IN THE NEXT FEW DAYS
OR EVEN MONTHS BUT WHEN IT COMES TO BILLING AIRTEL IS THE FIRST TO MAKE REMINDER
CALLS!!!
CAN ANYONE HELP ME TO TAKE THIS MATTER UP WITH THE RELEVANT AUTHORITIES?
CAN ANYONE FORWARD THIS COMPALINT OF MINE TO SOMEONE RESPONSIBLE IN AIRTEL?
MY NUMBER IS 044 - 4210 1688
MUSHTAQ AHAMED
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