Airtel Broadband
Transfer not done

My Account ID is : 15711567

Name: Faisal

We have been using Airtel Broadband for close to ten months in chennai and as the service was very good we wanted to transfer the same when we relocated to Hyderabad. Initial mail was sent to [email protected] on 9th Jan'11 and reference number is 177368.

In 2 days we got call from executive confirming the details and everything, totally in 4 days till feasibility check was done. Then we were told we need to bring the Modem and the telephone instrument with us. We brought the same and mail confirming this was sent on 17th Jan'11. We got a call from executive and we asked them to collect the documents the next day before 11.00 AM and noone turned up.

Then after few days we dropped mail and again the same executive called fixed up time and noone turned up. After that no response from anyone, its been more than 10 days. Whenever we mail we are getting a reply telling that "we are working on the request, please wait for us to get in touch with you"

When we call Hyderabad customer care, we got reply telling that as its transfer from chennai to hyderabad we have to check with chennai. When we call chennai they say we haev sent a mail to hyderabad and waiting for their reply. Trying to understand where the problem is, who has to give the connection?

Finally last week thursday got a call from executive (if needed can give the name & no.) and he sent a person to collect the documents on saturday. We were told the documents has to be sent to the bangalore office and connection can be given anytime from saturday or lastest by monday.

We have not heard from any of them after that and he is not attending the calls also. We are tired of following up thru mails and calls. Need to know if we will get the connection or atleast we need to know the procedure to cancel the connection.

Regretting for applying transfer instead we should have cancelled the connection from chennai and tried something new here in Hyderabad. We thought we will get the same kind of service here also, now disappointed very badly