Hi,
Aritel broadband Services have been harassing me since 4 months now.
They have been charging extra Rs.300 every month for some PC secure charges.
After the first bill they said that this PC secure was activated so i made the payment.
On 3rd february i raised a complaint to deactivate it and got the confirmantion.
In the next bill again extra 300 was added when i told customer care they said sorry due to some technical issue this has been added and you make the payment this time and in the next bill this money will be discounted.
I made the payment... in the next bill inspite of me getting the discount again the same think happened, extra 300 was added...
again when i called customer care they said the same old thing that due to technical issue it was not resolved and in the next bill it will be adjusted for sure...
I was not ready to pat extra money this time and was talkin to them on mail and they assured me that this will be resolved and you will get discount, in the mean while without resolving my issue they disconnected my internet on the terms on non payment... I WAS FORCED TO PAY THE EXTRA BILL AGAIN...
NOT ONLY THIS...
collection calls on daily basis 10 times a day... i used to get frustrated explaining the same thing to every executive everytime...
starting from 9.30 in the morning i used to get the collection calls.
They have been harrasing me for such a long time, why shall i pay extra for what i dont owe... every time they promise me that next time it will be adjusted but this never happened, one thing always happened is the additional Rs 300.
THIS WAS NOT ENOUGH...
Now the 4rth month again the same thing is happening, same extra amount added in my bill without any reason, again the executive is giving the same excuse and same promises...
Last time i remember i spoke to ANWAR and then his Manager names SAJI...
who gave me a waver confirmation request and have said that you will not be charged this time and the issue will be resolved before 30rth.
THE REQUEST NUMBER IS &&&&& 203523500...
i want to sue these guys this time, i need the resolution...
my DSl number is&& 011-41090643
Regards-
SHUBHAM SRIVASTAVA
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