Airtel Broadband
Customer Care Issue

Hi,

I had taken Airtel Broadband connection unlimited package. When the installation guy did the set up, he asked me to subscribe one antivirus which comes free. I had refused to subscribe since i have already antivirus. But the guy convinced me its free so i had clicked on subscribe me. But i saw it has charge Rs 85 monthly. Many a times i had called Airtel Customer Care to raise a complain to unsubscribe me. But always airtel customer care people drops the call. People say that Airtel customer care is the best, but i observed they drops call when ever customer raise any complain. Is there any senior management to resolve Airtel customer service issue??