Dear Sir/Madam,
While taking a new Broad Band connection from Air Tel I was promised that a PC Secure facility (Anti Virus) comes free with the new Telephone- cum- Broad Band Connection.
To my surprise I was charged for the same.
A complaint was lodged through Telephone with the Air Tel Support Team to Discontinue the Service. Which was promised within 24 hrs but not done.
Again at the end of billing period I got the bill for the PC Secure.
This time, on 29 Feb 12, to be precise I started forwarding written complaint but their response had been wishy-washy.
I had requested them to confirm the following:
(a) Was any phone complaint was lodged on this issue in the past to discontinue the PC Secure.
(b) Confirm the PC Secure was discontinued from 01 Mar as promised on the written complaint lodged on 29 Feb 12.
(c) I will not be charged any money since the discontinuation of service for which a written request was made on 29 of Feb.
(d) Why it is being renewed again and again when I do not need the service as I have my own Antivirus installed on my computer.
There is no clear cut response on the issue, though matter has reached to Nodal Officer Air Tel.
Regards
Captin PK Singh (Retd)
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