I Have been a customer of Airtel for almost 3 years regularly paying my bills!
My connection was for unlimited Broadband connection with the landline Number 08041683134
Trouble started when I had to shift my residence, I couldnt take the connection to my new residence as there was no Airtel coverage in the area. Hence I asked my brother who lives in Green View apartments, New town Yelahanka to take the connection for my niece.
The shift of the telephone took 2 months as I was decidin on the location it was to be transferred and I had specifcally told the call centre to see that I was not billed in the interim period. The operator assured me that the Plan on my line would be enhanced in such a manner that I wouldnt receive any billin during the transition period and they were true to their words!!
But once the connection was installed in my brothers residence, when he received the bill, it showed a limited billing system and has been charged Rs 1500/- instead of Rs 710/- which was the charge for my unlimited broadband connection. I immediately called up the call centre and they said it would be rectified. But to my dismay I found the the billing for the next month showed more than Rs3000/-!!
I kept talking to the call centre people with no relief and I left the matters unresolved as it was like talkin to a wall.
Subsequently Airtel called me to Lok Adalat and I explained the situation to the lawyer there and she said that someone from airtel would call me soon and the matter would be resolved. B
I did receive phone calls from the company and they apologized and told me that the matter would be looked into and my revised bill for around Rs1500/- for two months would be sent.
But I was horrified to receive a call from a gentleman who claimed to be from high court delhi saying that I had to pay Rs10000/- to Airtel!
I have no idea how this has come about.
I recieved no summons no court notices except the lok adalat one and which I attended.
How can Airtel treat me like this after I've been a good customer for three years and without checking out the details put me through so much of mental agony. I'm ready to pay for my unlimited connection billing of Rs1500/- for two months once the recified bill has been sent to my residnce. The address and phone details are in Airtel records and are correct.
I pray for relief from the agony caused by this company.
Warm regards,
Sujata Uchil,
No 131 Greenviews SHIG C 09,
Opp Neha prakash hospital,
5th phase Yelahanka New town,
Bangalore
Karnataka
Mobile: 9449825564 9902644155
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