Dear Sir
I am sending this mail again as the issue is unresolved so far (30/3) by the
mumbai appellate, so i am also requesting other Appellates to please intervene in
resolving the issue.
The problem is connected to my Airtel no 9892599998 having a bill of 13433
/-for feb.
(my normal bills are around 400/-)
(Also i am not in a position to afford it)
In january i activated Rs 98/2gb monthly gprs plan, the plan was easy to
understand in Rs and GBs.
Also the main reason i took this plan was because it was an affordable plan
for
me.
i was told that after 2gb its 30 paisa/ 50kb which wasn't very clear to me at
that time, on good faith i believed the charges to be on par with the Rs98/2gb
plan.
I dint have any idea that extra GB would be charged at Rs 6000 to 7000,
(also
i am not in a position to afford it)
i would have greatly appreciated if i had received a call informing me when my
gprs charge was going extremely high.
normally i look for msgs from Airtel under the tag of 121, 247.
the "AD-Service" msg din't intimate me that it was a airtel msg.
The 121 msgwhich i received on 16/2, is what intimated me, but by then the
bill was already generated.
Also the first AD-Service msg sent to inform me about the charges was just 4
days before the bill was generated on 9/2 and by then gprs charge was
already
31 times over.
called to check the issue on 19/2 to know further, and also sent mails to airtel appellates
Requesting You to please help me out in resolving the issue.
Thank you and regards
jaco
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