Dear Sir,
I am having fixed broadband connection No.05224109707. I got the bill of Rs.2387/-. Immediately contacted with customer care for over-billing and requested them to deactivate outgoing calls. But your team did not acceded to my request. Again I got a call on 23rd March and was told that un-billed usage has reached to Rs. 1600/-. I again requested for deactivation of outgoing calls. This time total outgoing facilities were withdrawn which i came to know when I tried to access internet for payment online and I couldn't make payment. On 3rd April I made payment of bill for the month of March11 to your collecting agent. He allowed me a waiver of Rs.550/- for non-usage and promised me to get the waiver approved. Rest amount of the bill was paid by me in cash. From 3rd April and onward I am trying to book a request for disconnection and have made 10-15 calls to your team. every time I am being told different stories by different attending people. They keep me holding line for quite long time without any result. The last call made to No. 05224444121 at 1.50 p.m. on 6th April which was attended by Mr. Abhishek and Sr. Executive Mr. Rajesh had to hold by me for 15 minutes two times and call took a long duration of 45 minutes but your people could not book a small request of disconnection. And I was again directed to contact on numbers 01244247471 and 4247459. I rang on these numbers on 5th and 6th April but my call was not attended despite full ring. The level of efficiency of Airtel people and excellence of customer service rendered by them can be well imagined.
Now I request you to kindly arrange for disconnection of my connection number 05224109707 and save me from further harrasment by Airtel team. I also request you to take action against your erring employees.
With Regards,
RAHAT ALI
F, Rajajipuram,
Lucknow.
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