Date: Mon, May 16 at 7:47 AM
Subject: Re: Welcome to airtel family - Landline: 0804092**** - CEF No: TBLR236832 - Velankanni, Electronic City
To: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Please be informed that I won't be paying the rent as the connection is not working and nobody has turned yet. I request you to refund the money I have paid for connection, modem and the phone. I paid for a new modem and your engineer Mr. Tharanath (09844502514) has cheated me and have given very very old modem. I called him 'n' number of times and false assurances that he will rectify it in 1 hour, 2 hour, before 10 PM, etc., is he the customer or I?
A I got fed up raised a service request - 46338020, when I checked the status it was closed with out resolution. The reason mentioned was already another request is in progress, I don't know what was that?
Again called up and raised an interaction request which was not attended.
Again raised a service request - 46387810 and no response.
Is this is the way you handle customer? You don't have any value for customers?
NB: Copying [email protected] into the mail trail.
Regards,
Binu
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