My email to Airtel (self explainatory):
I have still not received a response from you even though you apologised for delayed response and confirmed that i will get a response by 17th. JUst to remind you that you have already taken more than 40 days since the issue was escalated to the appellate authority. Therefore marking all id's i could find hoping someone is sensible in airtel and cares to respond to its customers honestly!
I finally got one from your customer service team (I dont expect to start interacting with them again and dont understand why you have appellate authority if this is going to be investigated by customer service anyway?)
The response i have received is frivolous and just says that the bill is correct because u have a state of the art billing system. Just want to remind you that your state of the art system has not been able to provide connectivity for 3 months and your amazing billing system has continued to charge me. I dont know if you have any sensible people in Airtel who can understand plain english over the telephone or email!!!
As per your email itself, there was no outstanding on 23rd Jul. how are you sending me the bill now??? does it make any sense to you? you are also aware that the connection is not working for 3 months and i have already paid for 2 months for which you should refund my money as you have not provided the service!!!
Your processes are exceptionally poor, over last three months i have been following up with Customer service, then nodal officer, then appellate office and i am now routed back to customer service.. are you just trying to harrass customers and force them to log cases against you in consumer forum and courts? i have been requesting for a cancellation of this connection for two months... why have you not been cancelling it despite paying all dues a month and a half ago (which you should not have charged in the first place if you were honest as you didn't provide the service)
You should be ashamed!
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