Airtel
Airtel Broadband

A/c- 16262735

Hi

i have alredy complained about bill of 18200, but there is no solution in that, here i attached mail that sent by customer care, clear show plan activated from 11 of oct... they told me my plan will activated from 11 of oct, never told that actvated in sep'',

From: [email protected]

Sent: Sat, 10 Sep 2011 11:13:49

To: [email protected]

Subject: Re: CONVERT PLAN INTO 549 RS [|BAL|Qrc21009110109355585373|]

Dear Customer,

Ref: Email dated 10-09, requesting for change of bill plan on your airtel number 16262735.

Thank you for writing to airtel. We are pleased to know of your intent to avail our services and welcome the opportunity to assist you.

We understand that you have requested for change of bill plan to ACe 3 GB 549 for your airtel account.

The request has been registered with us with the reference number 3806884 and the same will be effective from next bill cycle date 11-10.

For your reference, the tariff for ACE 3 GB is attached herewith, kindly Switch off the modem when not in use.

Plan Name Ace 3 GB

Plan Rental 549

Speed 1 Mbps

Free DSL Usage in GB/FUP 3

Data Transfer charges - Rs./MB 0.2

Speed Post FUP/Billing Cap 256 Kbps

Billing Cap - DSL Rental Usage 1999

Voice Billing Cap limit Rs. 100 A2A

Billing Cap Details Billing Cap Limit of Rs. 2000 after which charging takes place as per pulse matrix (ISD calls not part of billing cap)

Voice Matrix

Pulse Rate Local FL - A2A 60 p/min

Pulse Rate Local FL - Others 75 p/min

Pulse Rate Local Mobile - A2A 60 p/min

Pulse Rate Local Mobile - Others 75 p/min

Pulse Rate STD Inter 75 p/min

STD A2A (FixedLine & Mobile) 60 p/min

Free VAS

PC Secure 0

Learn Next 0

You may also log on at our website www.airtel.in to know about more plans available.

We hope that we have been able to assist you suitably. Please do write in for any further assistance.

warm regards

Harshini H

customer care executive

bharti airtel limited.

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