As per my current broadband plan, two services i.e Airtel PC Secure and Airtel Website Builder comes free along with my plan. I have never used both of these services but decided to try the website builder simply as it anyways comes for free (actually 250 /- per month but free in my plan). On October when I was scanning the bill, i suddenly noticed that Airtel has billed me for PC Secure. I was shocked and then discovered that Airtel had been charging for website builder for the past 4 months (July through October) whereas it should have been free.
Inspite of numerous complaints both through phone and by email, Airtel has still not refunded my 1000 Rs. It seems they have a "waiver policy", whereas the consumers should not pay the outstanding amount i.e bill and only then will give the waiver. Simply unbelievable. Today i got a call from a customer care executive saying that it is not possible to give the waiver since I have already cleared my outstanding amount.
This is the most ridiculous thing I have ever heard. In short, Airtel expects the customers to scan the bill through a microscope every month and discover any fraud immediately. If not, nothing can be done. Please help, someone.
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