To: WHOMSOEVER IT MAY CONCERN
Dear Sir/Madam,
I am contacting you to seek help for the due refund of Inr. 6000 from Airtel, against the
above Sim 9901904885.
I had bought a data card from Airtel paying them 6000 Inr. for hardware and activation and 6000 Inr. as a security deposit.
My office bearer visited Airtel office on Residency Road on 17-Sep, and submitted our letter asking to cancel and terminate the above Sim Card.
The receipt of the same has been acknowledged in writing, by Airtel Residency Road office.
From November I started receiving calls asking me to pay outstanding dues?
Hence, my office bearerr, visited the Airtel Residency Road office twice and was told the refund would be given within a few months. The third time he visited, he saw the office was permanently closed.
He then, went to Airtel Bannerghata road, and was asked to resubmit the same letter dated 17-September to them. Which he did on 25-Nov.
From November till 07-October my person has been visiting Airtel, Bannerghata road office, every month.
The dates of his visit are listed below :
25-Nov (Ms. Pooja recieved the copy of the letter already submitted on 17-Sep.)
11-Feb (Mr. Raghavendra Rao, said he will get back to us.)
05-Mar (Mr. Kumar at 1410 PM, informed him that we have to wait for 3 to 4 months to receive the refund in March. )
11-Sep (Ms. Bharati at 11.10 AM, informed that they will call back. )
07-Oct (Mr. Mohammed at 1520 PM, said he will call back. )
The above visits were made asking for the refund of our deposit amount of 6000 Inr. The answer we got is the same. We are checking and we will get back to you.
Today, we have learnt that the concerned number has been billed by
Airtel till March or May and then closed.
Since the date we have submitted the cancellation letter on 17 September there has been no usage on this sim from my side.
Hence, we asked Airtel to arrange the rightful refund within this month, failing which we decided to send a legal notice concerning this matter.
As per my telecon this morning with Airtel Customer Care, I have been informed that I have to pay 3249 Inr. which is outstanding as the billing has been done till May.
How can Airtel not adhere to a written customer request for termination of a sim card and continue billing a consumer?
I trust that the consumer complaint cell will help to take action and close this issue once and for all and get me back my due refund of 6000 Inr.
Thanking you, with best regards, I remain,
Yours Sincerely,
Yatish Moncourt
Francis Wacziarg Agencies (P) Ltd.
298, Akki Thimanahalli Layout,
9th Cross, Lakshmi road,
Shanthinagar,
Bangalore 560027
Tel : 00918022270364
E Mail: [email protected]
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