Sir, I bought a Nokia N8 on 27 Sept. 2011... On the handset box cover there is a label placed of "Enjoy the power of Nokia N8 with Airtel"... Then i opened the Airtel website www.airtel.in to conform the offer... The offer details was present on website also... The offer is
OFFER Details:
Free 2GB 3G data per month for 2 months. Available to Prepaid as well as Postpaid customers.
In 2G circles, where airtel has not launched 3G, customers will get 2GB of 2G data per month for 6 months.
Then i inserted my Airtel sim in my nokia handset and surf internet to check whether the offer is working or not... but after few seconds i checked the my account balance is deducting... So i disconnect the internet and waited for 24 hours... But after waiting for 5 days i contacted to customer care of airtel... The customer care executive give me a Complaint No: 540259200 on 5 Oct and said that your complaint will resolve till 11 October before 3 pm... But my complaint was not resolved till 11 Oct... Then i again contacted to customer care and again they gave me the New Complaint No: 3101181446333 and the maximum time to resolve the complaint was 13 Oct 3pm... But my complaint was not resolved till 13 Oct then again i contact customer care and again they gave me the New Complaint No: 1013085606 on 13 Oct and maximum time was 17 Oct..This time they also said that you will definetly get the benifits in coming 48 hrs... But after 48 hrs i didnt get the benifits i again contact customer care on 16 Oct regarding my complaint and they again gave me a new complaint no and the maximum time was 18 Oct but my problem is not resolved yet...
I also email regarding my complaint on [email protected] on 11 Oct and provided the handset IMEI no and my airtel no... In reply they said that your problem will sort out as soon as possible but my complaint is still pending..
So please solve my problem and add benefits to my account according to the offer as i am using the 3G services... Waiting for a positive response..
Thank you.
Ashwani.
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