It's been over three weeks since the Airtel people came to my house and took all relevant documents with Rs 250 as connection amount for a Broadband connection. I was told that the connection would be made in 2 to 3 working days.
I spoke to the salesman who came to my house. He put me on to his Boss - somebody by the name of Santosh. This fello informed me that there was no cable till my building and hence the delay.
What is surprising is that they can come and collect the documents and money without knowing that the building does not have their cable.
I have been trying Santosh's number ever since. 90% of the time he does not pickup. Last time I spoke to him which was more than a week ago, he got somebody else on a conference call and I was assured that the connection would be made in latest 2 days!!!
2 days has lapsed into over a week...
Day before yesterday, I received a call from a fresh telesales caller from Airtel asking me to take a connection. When I told her about what has happened with me, she asked for the plan I had taken. It was a Rs 600 plus plan that I had asked for. To my utter surprise, this girl tells me to take Rs 999 plan and that she will ensure that my connection is made immediately.
What is going on??? Is Airtel duping people? First their people come and take money. Then they do not provide the connection. Thereafter, they do not respond to calls. And lastly, you get a fresh call from their sales department to upgrade the plan which will ensure immediate connection...
I had thought Airtel was a professional company. However, now I know...
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