Air-tel Chennai seems to be ignorant of a fair service to the internet users.
I have been facing lot of problems and being painful with the internet connection.
I have listed few issues i faced and waiting for a angel to resolve as there seems to have lot of server issues (database issues).
1. I have a plan of unlimited internet with 1MB speed until 8gb download and later will come to the basic speed of 512kbps.
- Since my billing cycle is every 25th of a month, the speed gets reduced to 256kbps even though i
wouldnt have reached the cutoff of 8gb download. Then i call up airtel to rectify/reset the same as the
new billing cycle from 26th which will additional 3-4days.
- Since it happened more than twice, i requested for a mail confirming the above incidents so that i
can forward mail to customer care about the previous download cutter issues and to resolve the
issue without much explanation, but the customer care told outright no to the request.
2. My internet connection continuously reset and none from Air tel technicians could resolve this and the issue is still on.
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