I have been an airtel customer for last nine years and going by this faith, I upgraded my existing broadband connect to an Airtel IP Tv service which looked pretty lucrative.
I got my connection activated around 04/05 and that's when the nightmare started. There were frequent issues around the performance and as an obedient customer, I got the first call logged on 26/07.
Since then, I have been constantly trying to get the problem resolved and in last 14 months, I have contacted airtel atleast 21 times (10 ticket numbers available) however, the problem still persists. Though there have been visits from a few technician however, they always confirm everything to be working fine which actually is not the fact.
Switching to some other service provider is definitely an option that I am looking for however, I still wish to post my comments on the complaints board as it really feels sad that a brand like airtel actually waits for a customer to log in to a public forum and discuss the issues.
I work for he service industry as well and have never seen a brand which although is strong in terms of network and plans but the way they treat the customers and complaints can be simply termed as "Pathetic".
Thank you for the continued agony!!
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