I have got a Airtel 3G dongle. its not consistently providing 3G speed, every time I have to call customer care to get it working. And this time it was really poor customer care. For the past one month the speed is pathetic, the purpose of buying the dongle is in vain. When I logged a complaint its closed without contacting me and I need to call them again and again. Finally I talked with one of the manager (Mr. Hari) who promised that in 2 hours my problem will be solved and also gave his official no to contact (9840924017). After 2 hour I tried connecting, the same problem exists, tried calling him no response. Further I called cust care and spoke to another manager (Banu) she said she'll contact Hari and solve my problem. No calls till now. And the problem still exists. Waste of money, I'm going to throw this to trash.
The complaint was logged on 31st Jan. Complaint no : 41866264 Dongle no : 8754011776
Note Airtel I'm not going to pay single rupee for the dongle henceforth.
Please don't cheat consumers and also don't treat us with poor customer care.
0 comments