Online shopping is said to be a boon for use net savvy people, it offer you peace of mind and easy way to access stuff that you would not move your butt to get, throw in some discounts and whoaa its the right buy. Is this too good to be true well if you want to have a bad experience, kindly visit bagittoday.com its a classic case of "how not to sell stuff online"
I am listing a chronology of events and then will analyze it.
1. Order Placed on 16-11 /payment done instantly Delivery promised 2-3 weeks
2. Product Delivered on 22nd Dec (that’s more that 3 weeks) Product delivered was not what I ordered – so I wont count that as
3. Complaint done on 24th Dec. 2010 and was promised a pick up and Money refund in 10 days
4. its 27th January at least 40 calls (some how the seniors never come on phone very busy I guess?)
The Ordeal starts.
I mail then endlessly and they choose to reply some of them with same information product has been delivered they even sent me a snap shot of courier tracking site, very helpful? hardly! if the support staff would have read the mail they would have known that I am talking of product replacement and not product delivery, but why read the mail when you can piss someone off by sending just the template.
The Mail exchange is hilarious and so are the telephonic conversations I pity the poor executives they promise, A pick up (hey they even sent me a mail for it) and then nothing gets done.
I keep on forwarding and re forwarding the mails to support (or lack of it) and customer (We don't) care mail id.
I have given up on getting a refund or product replacement but I have decided to call them and mail them once in a while to keep my self in good humor and get my negative emotions out (sorry support guys and gals).
There is a noble intention to it, I just want to find out till how long bag it today can promise and break it . may be I can get a award for getting scammed online.
I called up couple of times more and every time they say seniors will call back and nothing happens
Thank You.
Your Order ID is: 999851336. (Please note the order id. no. for future reference.)
You have made a credit card payment for an amount of Rs XXX
You have been allotted a Free diamond jewellery voucher worth Rs 5000 as we value your relationship with us. Log on to www.suratdiamond.com/indiatoday to redeem
from Saket Rai
sender-time Sent at 10:22 AM (GMT 05:30). Current time there: 10:41 AM. ✆
to [email protected]
date Wed, Nov 17 at 10:22 AM
subject Order No 999851336
mailed-by gmail.com
hide details 11/17/10
Hi
I place the order no 999851336 and made payment by net banking (icici) I got a order confirmation sms stating it is a cash on delivery order, SMS also said I will get an confirmation call, which i haven't got till yet, The same order is not reflected in my account too.
Kindly update me.
Regards,
your voucher.
Your diamond jewellery voucher number is: CLEHNCP2JDTUQY0
Kindly give us 2-3 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.
For any further assistance call us at 011-40502424 or email us at [email protected] quoting the above mentioned order id
Re: Order ID 999851336 - Reminder 1
Reply
from Saket Rai
sender-time Sent at 5:27 PM (GMT 05:30). Current time there: 10:43 AM. ✆
to contact
cc [email protected]
date Tue, Jan 4 at 5:27 PM
subject Re: Order ID 999851336 - Reminder 1
mailed-by gmail.com
hide details Jan 4
On Mon, Jan 3 at 2:02 PM, Saket Rai wrote:
Dear Meenakshi,
I did not receive the product that i had paid for, nor in the size that i had requested. I have already made a complaint (713189) on 24th Dec and I was assured a pick up which has not yet happened. Kindly expedite the same.
Regards,
Saket
On Mon, Jan 3 at 1:35 PM, contact wrote:
Dear Member,
We thank you for your e-mail.
We would like to inform you that your order has been fully processed from our end and dispatched against the below mentioned details:-
ü Consignment Number- 6370054036
ü Transporters Name- Aramex
ü Tracking Id- 000000000269944
ü Dispatch Date- 07th December
You have received order on 22nd December.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Meenakshi
Executive-Customer Care
Bagittoday
Please quote your Order ID 999851336 in all future correspondence.
In case of any dispute other than the above mentioned mail should be forwarded to [email protected] or Call on 0120- 4112424”.
From: Bag It Today Concierge [mailto: [email protected]]
Sent: 23 December 10:12
To: contact
Subject: Contact Us email from: [email protected] query: Damaged/Defective Item
Mail By: [email protected]
Topic: Damaged/Defective Item
Message: I had placed an order for Reebok Track suit under promotion for XL size. The delivery was promised in 2-3 weeks Yesterday After 5 weeks I got the product which I never ordered in the size that will never fit me. Kindly return my money and collect your Item Back. Regards, Saket
Order Id: 999851336
Phone No.: 9811354987
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
999851336
X
Inbox
X
Reply
Saket Rai ✆ to customercare
show details 12/23/10
I had placed an order no 999851336 for Reebok Track suit under promotion for XL size.
The delivery was promised in 2-3 weeks Yesterday After 5 weeks I got the product Reebok T shirt M size, which I never ordered in the size that will never fit me.
Kindly return my money and collect your Item Back.
Regards,
Saket
--
Saket Rai
9811354987
Reply
Forward
Reply
customercare ✆ to me
show details Jan 5
Dear Mr. Rai,
We thanks for your e-mail.
We apologize for the inconvenience caused to you due to the receipt of the RBK Track Suit of incorrect size.
We request you to kindly return the RBK Track Suit of incorrect size at the mailing address mentioned below;-
India Today Book Club
B-47, Indira Enclave, Neb Sarai
New Delhi- 110068.
We shall arrange to re-dispatch the RBK Track Suit of correct size to you after the receiving of the parcel along with the copy of the invoice and a covering letter intimating us on sending the replacement of the RBK Track
Suit of incorrect size.
Note – Once you dispatch the order, kindly get in touch with us after 5-6 days along with the scanned copy of the courier or proof of delivery receipt so that we can also keep a track on sending the replacement to you.
Kindly keep the original receipt with you.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Rajesh Kumar
Executive-Customer Care
Bagittoday
Please quote your Order Id: 999851336 in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424.
From: Saket Rai [mailto: [email protected]]
Sent: 23 December 10:24
To: customercare
Subject: 999851336
- Show quoted text -
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
Reply
Forward
Reply
Saket Rai ✆ to customercare
show details Jan 5
Dear Rajesh,
I was promised a pick of the package with in 10 days, I lodged the compliant of 24th and by 10 days were over on 3rd Jan and the package is still with me. Kindly get it picked up and refund the amount as stated earlier.
Regards,
Saket
On Wed, Jan 5 at 2:09 PM, customercare wrote: is
- Show quoted text -
--
Saket Rai
Reply
Forward
Reply
from Saket Rai
sender-time Sent at 10:42 AM (GMT 05:30). Current time there: 10:45 AM. ✆
to [email protected]
date Fri, Jan 14 at 10:42 AM
subject Fwd: 999851336
mailed-by gmail.com
hide details Jan 14
- Show quoted text -
--
Saket Rai
Reply
Forward
Reply
from Saket Rai
sender-time Sent at 10:43 AM (GMT 05:30). Current time there: 10:45 AM. ✆
to [email protected]
date Fri, Jan 14 at 10:43 AM
subject Fwd: 999851336
mailed-by gmail.com
hide details Jan 14
FYI Pankaj
&&&- Forwarded message &&&-
From: Saket Rai
rder Id 999851336
X
Inbox
X
Reply
Response (BagItToday) ✆ to me
show details Jan 21 (11 days ago)
Dear Mr. Rai,
We thank you for your e-mail.
With reference to your e-mail, we would like to inform you that, we have forwarded your request for reverse pick up to the concerned department. We will get back to you soon.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Leela Rawat
Executive-Customer Care
Bagittoday
Please quote your Order Id 999851336 in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424.
From: Saket Rai [mailto: [email protected]]
Sent: Wednesday, January 05 3:52 PM
To: customercare
Subject: Re: 999851336
Dear Rajesh,
I was promised a pick of the package with in 10 days, I lodged the compliant of 24th and by 10 days were over on 3rd Jan and the package is still with me. Kindly get it picked up and refund the amount as stated earlier.
Regards,
Saket
On Wed, Jan 5 at 2:09 PM, customercare wrote: is
Dear Mr. Rai,
We thanks for your e-mail.
We apologize for the inconvenience caused to you due to the receipt of the RBK Track Suit of incorrect size.
We request you to kindly return the RBK Track Suit of incorrect size at the mailing address mentioned below;-
India Today Book Club
B-47, Indira Enclave, Neb Sarai
New Delhi- 110068.
We shall arrange to re-dispatch the RBK Track Suit of correct size to you after the receiving of the parcel along with the copy of the invoice and a covering letter intimating us on sending the replacement of the RBK Track
Suit of incorrect size.
Note – Once you dispatch the order, kindly get in touch with us after 5-6 days along with the scanned copy of the courier or proof of delivery receipt so that we can also keep a track on sending the replacement to you.
Kindly keep the original receipt with you.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Rajesh Kumar
Executive-Customer Care
Bagittoday
Please quote your Order Id: 999851336 in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424.
From: Saket Rai [mailto: [email protected]]
Sent: 23 December 10:24
To: customercare
Subject: 999851336
I had placed an order no 999851336 for Reebok Track suit under promotion for XL size.
The delivery was promised in 2-3 weeks Yesterday After 5 weeks I got the product Reebok T shirt M size, which I never ordered in the size that will never fit me.
Kindly return my money and collect your Item Back.
Regards,
Saket
--
Saket Rai
9811354987
0 comments