I am writing this mail to inform you & through your site all the people out there of the troubles that I had on indiatimes.com shopping.
I work out of India & was searching for a Valentine gift to send to my wife. On 11th Feb, I booked one of the Valentines gift orders through indiatimes.com shopping. (Vendor: Flora Online; Order No: 110520606). I promptly got a mail from indiatimes.com stating that my order had been placed & my credit card was promptly debited. On speaking with my wife on Valentine’s day & the next day found out that she did not order as yet. I sent them the first feedback mail on 17th Feb & was informed to wait for 48 hrs for a reply. On 17th when the order had yet not been delivered, I sent them a second mail.
On 18th Feb I received a mail from indiatimes.com confirming my order & stating that the order has been shipped & that it will be delivered shortly. Later when I went & checked the status of my order in my indiatimes.com account, found that the status shows that the order was showing as shipped on 18th Feb & it stated in the remarks that it was delivered, signed for & received by my wife.
On speaking with my wife later in the evening, was in for a rude shock, when my wife informed me that she had still not received anything as yet. I sent indiatimes.com a third feedback the same day. Well 48 hrs later, I got a mail from them stating that in reply to my mail dated 15th Feb they are looking into the matter & will get back to me shortly. And amazingly attached to that mail is the copy of my feedback dated 18th Feb.
I send them another feedback mail dated 22nd Feb to which I guess I will get some sort of reply in another 48 hrs. Also the order status in my indaitimes.com still shows the order as delivered. However they have not been able to provide me a copy or pdf of the courier delivery slip signed by my wife.
When I looked up on your site, found out that this is not the first time that indiatimes.com had done such a thing & this may also not be the last time that they do such a thing. But I hope that people out there are more alert & aware while shopping on indiatimes.com
I have also sent a mail to all my friends making them aware of the scam that is being carried out by indiatimes.com
Thank you very much for giving me a platform to express myself & make it know to other people of this scam.
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