My mail to eureko forbes...
Hello,
Inspite of my repeated effort in august last year to get my purifier serviced and candle replaced, your earlier franchise people could not be of any help nor your central call center to close my complaint.
Your service person came in august with a new promise and shameless face and said they had some problem as the earlier franchise was closed and this newer one is in its place. with all big talks and request to meet any service requirement he managed to extend the contract from me for another 3.5 years. I had mentioned that candle is due as my purifier was purchased in 2006 and it was changed only once in 2007 though contract was till july 08. he said once the contract is renewed it would be done soon. service personnel was very much on time to collect cheque and provide me with contract receipt but as doubtful he never appeared after august to replace nor to service my purifier and money for service has been collected til 2012. Such a shameful character reflected by your company really surprises me. it would be almost 2 years candle has not been changed, purifier as good as no purifier in place and its totally scrap for me as of now. Inspite of timely payment for service no service nor any response was ever made available, yes expect to collect cheque.
I am initiating this mail just to retain a copy in black and white for myself so that i can use it as a reference. am considering the legal option via consumer court and I intend to do this as your comapny with such a penetrative health concious ads on media are actually your stunt to play with sentiments and health conciousness of people. you infact have become a just a business minded organisation fooling people on this front, this is all i can say from my expereince. so only i have provided my feedback on your site as well have taken initiative to put in my query / review in places where it can reach maximum people.
I request you to provide some responsible senior executive's detail (mail or contact no.) who is in charge of complains so that i can escalate this issue to him directly; as am tired to call your call center and hear loose assurances again like last year.
Regards
Navin
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