We engaged Asian Paints to paint our house. As per the policy they have collected 100% advance and started the work. We paid Rs.50, 000/- and the person who collected the payment said there will be - 5% in the final value. The painting work is completed with poor quality (no trained painters) and service. After the work is completed Asian paints gave me revised bill for Rs.75, 000/-. As per my understanding Asian paints start the work only after collecting 100% payment, then why a revised bill for 75, 0000 which was not informed to me earlier. If they had informed the amount earlier i would have not gone ahead with asian paints since it was more than my budget. When we questioned them why there is revised bill, we got a reply that they have taken the actual measurement now only (As per the welcome kit from asian paints, which we have received after the completion of the painting work, it says the painting work has to be commenced only after taking final measurement and 100% advance as per the measurement). I don’t know Why the hell they did not take the measurement before commencing the work, i was not aware of the measurement (I came to know only after receiving the welcome kit, which was sent after the painting work is completed) and I was under the impression that 50 k is a standard amount for a 1500 sq ft. house three bed room house (interior). Why should i suffer for the mistake from asian paints. Its a literal cheating by asian paintss to quote less amount and fetch the order to meet the target and take the additional amount from the poor customer. If they had informed earlier that it will cost me 75k I would have gone with a best local paint contractor who quoted me 65k. The RA did not supervise. In between they diverted the painters to some other sites and they don’t have the courtesy to inform the customer, since they are collecting 100% advance they are least bothered about the customer.
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