Dear Friends,
This is to draw your kind attention towards my extremely bad experience about the Asus product and even worse customer care experience, I ever had in my entire life!
I had purchased an Asus Windows mobile phone (model P527) Serial No. 357287010504282 on 15th August from Reliance Digital, Hyderabad for nearly Rs. 16, 000.
After using the item for a couple of days, I discovered that the back part of the mobile unit started developing black patches although the item has been very little used and carefully kept in the case ensuring that there is no external reason for the same.
I took the unit to Reliance Digital showroom and after checking they informed me that there is a manufacturing defect and quality problem in the item. They advised me to visit Asus Service Center in Hyderabad (Accel Frontline Enterprise Solutions).
I visited Accel Front Enterprise Solutions and showed them the unit and a gentleman Santhosh Kumar J (Cell no. 9908301301) who checked the item and took a few photographs advised me that he will forward this compalint with the photographss to your Mumbai office and will get back to me in a day.
There was no information from him and so I visited again after 7 days when he informed me that the answer from Mumbai office is expected any moment.
Its already more than 15 days since I first visited your 'service center', I haven't heard anything from anyone and the black patches are now increasing more on this new expensive mobile phone!
The performance of the phone in terms of reception and sound quality is not good and the sound quality of its media player is also inferior than any cheap China made MP3 player sold on the street. I am sending you 3 photographs of the phone in its present condition for your review.
I am awefully surprised to note such careless attitude of your service center as well as perhaps the same at your end towrads a customer who is absolutely disappointed with the quality of the product both in terms of external quality and performance.
I do not wish to use such an inferior quality product after spending so much of money as there are many cheaper and better options are available in the market.
Please take an immediate action and instruct your service center to accept the return of the unit and to refund the money failing to which I will take this matter to the Consumer Court in Hyderabad, media and will also post in most of the tech/ gadget sites/ blogs on the the www.
The matter has been informed to Asus global customer care and the complaint is carrying the complaint no. WTM200809041544588456. However, no action has been taken by either Asus or by Reliance. Reliance is just washing their hands after selling the products.
An early action in this matter will be highly appreciated.
Kind regards,
Prof. (Dr.) Sudhi Ranjan Dey
Director
David Memorial Education Society
Hyderabad
Cell : 09959094774
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