Dear Sir,
I have given order to Ava murchandise, for suppling me the Puja Thali as the liflet couriered to me with my cradit card bill. on the basis i have placed the order. but after a month to month passing the material was not delivered to me on my adress, Repitedly every week i am giving a call to their toll free on 18001000300, saveral time i have spoken to their customer care for delivery status for my order no 040124744. they first told me that the stock is not available, then the material is in transit through their contracted courier Aramax, when after 15 days i was not able to recieve the materila i call ed again they told me that courier has delivered but on inquiry it feels that wrong delivery. once again i asked for the POD but no POD available on aramax site or not compeny was able to provide the POD. after fighting & arguing once again they given me the comitment that the material will be deliver to you in 10 days which was 2 month agao. but no action, so in last they told me that the pooja thali is not in stock & convaied me that they will give refend of my paid money through my HDFC cradit card. till date i am paying for the same.
But till date the refund was not processed by the compeny. so in last i am puting this complain in the foram if they can help me. my contact no is 9898591704, 9833229303. Please guide what can i do on the same.
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