On dates prior I was billed for Domain re-registration, and provided those funds to the company which in turn did not execute transaction resulting in loss of registered Domain.
After weeks and weeks of email exchanges the company discovered the error and accapts no liabilty for the reciept of funds that were necer acted upon citing 'automation'
Hello Stewart,
As I mentioned in my previous email, your Domain had not been Renewed because you did not 'Pay' the Invoice, you had just 'Added Funds' to your Advance Account. What you actually needed to do was, select the Invoice that you needed to settle and then click the 'Pay' tab.
Now, the Domain is currently Registered with another Company until 10-04. However, I can get your unused funds (USD 7.49) refunded. You can also request a Refund, of your unused funds, from your Control Panel: My Billing >> Request Refund
With reference to the Hosting Renewal Reminders, I hope you understand that they are just automated notifications, and you can turn the notifications off, from your Control Panel: Settings >> Mail Preferences. I have however, already done this from my end.
Regards,
Leeann Almeida
Business Development Specialist
Tel (USA): 1 (310) 483 7168
Tel (UK): 44 (20) 7183 2153
Tel (India): 91 (22) 6679 7577
Extension 6588
&--Original Message&--
From: "stewart r"
Received: 1/13 7:02 PM
To: [email protected]
Subject: RE: Consolidated Renewal Reminder [2016752:39868]
Do you people have a clue as to what the Hell is going on under your noses? Tell me that you are not serious sending this again to me as we are looking at the chain of events that lead to where you admit you had the funds you sought but did not apply them or that which you solicited the funds to do to begin with yet seek to innundate me with reminders for pay for something you cannotpossibly provide me because you lost my domain?
Please, tell me this is not a serious billing?
Tell me you would not expect me to pay you any money for any service ever again?
Tell me you are not a money grubbibg lot who use computers to get money and do nothing when you recieve the funds?
Tell me why I should not file a complaint with ICAN, over your companies predatory practices that has damaged my company already and now seek more?
Consolidated Renewal Reminder
From: Answerable.com Sales Team ([email protected])
Sent: Tue 1/13/09 6:26 AM
To: [email protected]
Dear stewart resmer,
No. of order (s) under your account expiring in the next 45 days: 1
On expiry, the order (s) will be deactivated and subsequently deleted. So please review the order (s) below and renew, to ensure normal functioning.
List of expiring order (s) under your account:
Order ID Domain Name Category Expiry Date Days To Expiry Days To Deletion
20578871 wedriveyou.com Web Hosting Sun 01/02 23:59:59 19 34
Click here to login to your Control Panel and renew your order (s).
Support
For any support with respect to your relationship with us you can always contact us directly using the following Information.
Technical Support:
Tech Support URL: http://www.answerable.com/content.php? action=mypages&page=support-center.html
Sales Contact:
Email Address: [email protected]
Tel: 1.3104837168
Fax: 1.3202105146
Billing Contact:
Email Address: [email protected]
Tel: 1.3104837168
Fax: 1.3202105146
Regards, Answerable.com Billing Team
http://www.answerable.com/content.php? action=mypages&page=support-center.html
~~~~~~~~~~~~~~~~~~~~~~~~~~~
Board Line (USA): 1 (310) 483 7168
Board Line (UK): 44 (20) 7183 2153
Board Line (India): 91 (22) 6679 7577
FAX (USA): 1 (320) 210 5146
FAX (UK): 44 (20) 7183 2154
FAX (India): 91 (22) 6679 7508
~~~~~~~~~~~~~~~~~~~~~~~~~~~
From: [email protected]
To: [email protected]
Subject: RE: Consolidated Renewal Reminder [2016752:39868]
Date: Mon, 12 Jan 19:40:05 0530
Hello Stewart,
It took us a while to investigate and find out why the Renewal failed. On checking your previous Transactions with the Billing Team, we found out that instead of Paying (Settling) the Invoice, you 'Added Funds' to your Account.
Adding Funds to your Account only helps you maintain an Advance Amount (balance) for future transactions and it does not settle any Invoices. So your Domain Renewal Invoice was never settled and hence your Domain wasn't renewed, and your Current Debit Account Balance still shows USD 7.49.
Moreover, instead of informing us, Answerable.com, about the issue, you mailed in to Transecute.com, which is just the Payment Gateway. And the address that you maled in to was [email protected], which is not a valid email address. I am attaching the Emails here, for your reference.
Nonetheless, you can take a Refund of the unused Funds in your Account (USD 7.49), by logging into your Control Panel and clicking on My Billing >> Request Refund.
Please feel free to get back to us if you have any other queries.
Regards,
Leeann Almeida
Business Development Specialist
Tel (USA): 1 (310) 483 7168
Tel (UK): 44 (20) 7183 2153
Tel (India): 91 (22) 6679 7577
Extension 6588
&--Original Message&--
From: "stewart r"
Received: 1/7 11:05 PM
To: [email protected]
Subject: RE: Consolidated Renewal Reminder [2016752:39764]
what are you going to do to get back my domain name and why on earth would I web host that which you people lost and please, why would i ever be expected to do business with you ever again after having lost my domain name and saying nothing to me about that? and now expect more?
are you crazy?
From: [email protected]
To: [email protected]
Subject: RE: Consolidated Renewal Reminder [2016752:39764]
Date: Wed, 7 Jan 22:35:56 0530
Hello Stewart,
As per your email, no Renewal had been initiated for your Web Hosting Package. The only Renewal in your Account had been that of the Domain Name, however that Renewal Failed and then later the Domain had been Transfered away to OnlineNic. Now the only order that remains in your Account is the Web Hosting order for wedriveyou.com, that expires on the 1st of Feb. 2009.
I am attaching a Screen-Shot of your Transactions for your convenience. You can also view your Transactions from your Control Panel as well: My Billing >> List Transactions
Regards,
Leeann Almeida
Business Development Specialist
Tel (USA): 1 (310) 483 7168
Tel (UK): 44 (20) 7183 2153
Tel (India): 91 (22) 6679 7577
Extension 6588
&--Original Message&--
From: "stewart r"
Received: 1/7 8:25 PM
To: [email protected]
Subject: RE: Consolidated Renewal Reminder [2016752:39758]
so? brain trust?
I paid you months ago to renew my domain registration and for what ever reason you bungled it?
why then oracle of the ages please? tell me o sage of the ages? what would I ask you to web host a site you lost? please? enlighten me?
oh? and dont ask me to call the los angeles number itsa call forwarding device to your part of the world AND YOU DONT ANSWER!
ANSWERABLE.COM MY BLEEDING A**!
From: [email protected]
To: [email protected]
Subject: RE: Consolidated Renewal Reminder [2016752:39758]
Date: Wed, 7 Jan 20:15:07 0530
Hello,
Greetings from Answerable.com!
With reference to your Email, Your Domain Name is not registered with us, only your Web Hosting is with us and it will be Active until Feb 1. The following link to our KnowledgeBase will give you detailed steps to Set Up your Hosting: http://manage.answerable.com/kb/servlet/KBServlet/faq962.html
Feel free to get back to us if you have any other queries.
Have a great day ahead!
Regards,
Leeann Almeida
Business Development Specialist
Tel (USA): 1 (310) 483 7168
Tel (UK): 44 (20) 7183 2153
Tel (India): 91 (22) 6679 7577
Extension 6588
&--Original Message&--
From: "stewart r"
Received: 1/7 12:03 AM
To: [email protected]: RE: Consolidated Renewal Reminder
so? what you are saying is that the domain is still registered to me then, and that we can web host forth with, poste haste without furtherdelay?
sjr
Date: Tue, 6 Jan 18:30:42 0000
From: [email protected]
To: [email protected]
Subject: Consolidated Renewal Reminder
Dear stewart resmer,
No. of order (s) under your account expiring in the next 45 days: 1
On expiry, the order (s) will be deactivated and subsequently deleted. So please review the order (s) below and renew, to ensure normal functioning.
List of expiring order (s) under your account:
Order ID Domain Name Category Expiry Date Days To Expiry Days To Deletion
20578871 wedriveyou.com Web Hosting Sun 01/02 23:59:59 26 41
Click here to login to your Control Panel and renew your order (s).
Support
For any support with respect to your relationship with us you can always contact us directly using the following Information.
Technical Support:
Tech Support URL: http://www.answerable.com/content.php? action=mypages&page=support-center.html
Sales Contact:
Email Address: [email protected]
Tel: 1.3104837168
Fax: 1.3202105146
Billing Contact:
Email Address: [email protected]
Tel: 1.3104837168
Fax: 1.3202105146
Regards, Answerable.com Billing Team
http://www.answerable.com/content.php? action=mypages&page=support-center.html
~~~~~~~~~~~~~~~~~~~~~~~~~~~
Board Line (USA): 1 (310) 483 7168
Board Line (UK): 44 (20) 7183 2153
Board Line (India): 91 (22) 6679 7577
FAX (USA): 1 (320) 210 5146
FAX (UK): 44 (20) 7183 2154
FAX (India): 91 (22) 6679 7508
~~~~~~~~~~~~~~~~~~~~~~~~~~~
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CONFIDENTIALITY NOTE: Answerable.COM, accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required, please send an email to the sender.
CONFIDENTIALITY NOTE: Answerable.COM, accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required, please send an email to the sender.
CONFIDENTIALITY NOTE: Answerable.COM, accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required, please send an email to the sender.
CONFIDENTIALITY NOTE: Answerable.COM, accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required, please send an email to the
Answerable.com is not answerable in this example instead they double speak the matter and would have said nothing about the money they were holding indefinately.
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