Ava Merchandising,
This is in reference to my recent transaction with AVA MERCHANDISING for buying a combo offer from your company using my HDFC credit card. I ordered for a combo offer to buy Swatch Ladiees wrist watch (Model No. YIS 112) and a Fido Ladies Bag (Model No. H095) with a Reebok Shoes (H094). The customer care booked my order and sent me a ladies watch which was fine along with Fido ladies bag which was totally different from what I ordered after seeing in the promotional brouchore of HDFC bank. When I called the customer care of Ava Merchandising, the executive told me that the model I ordered is out of stock. He then gave me the option to choose any other item from the brouchoure. I then asked them to cancel my order as I initially booked the order just because of that good looking bag in the brouchore. Then he told me that the order cannot be cancelled and again asked me to place some other order. I then ordered a Transit Strolley Bag (28”inches) Model No. T501 15” inch strolley bag which was free with that along with jwellery watch set (code- T021) and Reebok travel bag for Rs. 200.
The executive also told me that the product of the last order will be collected from my place and the new products will be given with in 7-8 working days and its been a month now and nobody has even contacted me for that.
Now I don’t want any transaction from Ava and want my money back and I advice Ava to collect all the products from my place and give my money back. I am writing this mail after trying all the possible options to successfully close this deal but in vein, due to unsatisfactory services given by AVa.
I REQUEST all consumer not to deal with this company for any online shopping.
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