Dear Sir/Madam,
My name is Amit Narayan Prasad and I have a ABN AMRO Credit Card. I received one offer from ABN AMRO for a free Wrist Pearl Watch against payment of Rs. 490/- handling charges. This offer is being marketed by AVA Merchandising PVt. Ltd.
On 8th August I ordered this wrist watch telephonically (tel.: 0124-4697999) to AVA Merchandising and my order no. was 190038413. I wanted to present this watch to one of my known on 22nd Aug. 2008. I also received one confirmation SMS on my mobile that my watch will be delivered within 14 days.
I followed up for its delivery several times by calling the helpdesk tel.: 0124-4697999 but the AVA representative used to make false promises for the delivery. Ultimately I requested for cancellation of this order on 22nd Aug. 2008 since I was loosing the day on which I have to present this watch.
After a week, I called them again to know the refund status, but surprisingly the AVA representative said that no such cancellation request was received from my end. And to aggravate this issue further they said that delivery will take place in the end of first week of September. I spoke to the supervisor Mansi Madan and explained everything to her, she said that my order has been already sent to courier service for delivery and I have to refuse the delivery of this watch, then only I can claim my refund back. The delivery from courier company took place on 13th September and I refused to take the delivery, I wrote the cause of refusing the delivery on the invoice also.
I have been following up with AVA for my refund and today I spoke to AVA representative Miss Sonia Gangmei, and against all audacity, she said that I have received this delivery and there is no information regarding my refund.
I am completely harassed with this poor and pathetic service and response from AVA Merchandinsing Pvt. Ltd.
I am, therefore, forced to file this complain against them on the aforesaid ground and I want Consumer Forum to take proper action in this regard so that this type of cases should not be repeated in future against consumers.
Kindly reply this mail with the line of action you would take against AVA Merchandising Pvt. Ltd.
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