Dear Sir,
Myself is an saving account holder of your bank.(Axis bank, Sigra, Varanasi)
On 15/06/09, I came to know that 10500 ruppees has been withdrawn from
my account using Debit card from any ATM on 08/06/09. Immediately, i
complained to the branch manager.
On 19/06/09, I got a reply from bank manager that money has been
withdrawn from Indian bank ATM, Lucknow at 1948 hrs.
Sir, at that date and time, I was in Varanasi (My hometown) and was in
possession of my Debit card. I can give full garauntee that my card
has not been used for the above said transaction.
I am unable to understand that how it is possible that i am holding my
Debit card in Varanasi and money is being debited from Lucknow.
Something is really fishy!!
Branch manager is of no help, may be this matter is outside his scope
but he stated that " Keeping the money is same like keeping in pocket
and if you lose any money from your account, bank is not at all
responsible"..
I truely beleive that there must be some computer mistake somewhere.
Kindly do the needful and guide me what to do..
I think after this incident, i will think twice before putting my hard earned money in the bank, which is not protected from the fraud.
Hope to get your promt and positive reply. Awaiting your guidance.
Best Regards
Ajeet Patel
BANK ACCOUNT : 287010100067971
Bank: Axis bank, Sigra, Varanasi
As per bank inccident took place at Indian bank ATM - S1AV0091 - Lucknow @ 1948 hrs on 08/JUn/09. At that time, I was in Varanasi with my card with me!!
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