Axis - Bank - Debit Card
ATM Transaction failed but money deducted

Hello Sir,

Wrong deduction from my balance dated 11/Aug I try to withdraw 15000Rs. from the Axis ATM, ICF Chennai branch.

I initiate transaction but there is an error message on screen "Time out" No money is come out from the ATM. But for that date i.e. 11/Aug, 15000Rs. also debited to my account which I am not get.

Regarding this issue I register complaint at Axis Bank customer care, Complaint no.:9375474. No response from bank side for the past 1 week, Though I called thrice. Please tell me when should I get that money refund to my account?

So please inform and assist me as early as possible.

Thanks & Regards

Anbu