Dear sir,
I am rajesh menon from pondicherry, india. i have NOKIA n900 purchased from dammam u.a.e. here nokia care persons and nokia head office persons not helping me for softwere re-installation, its not under warranty, its a pay service .problem is i have the version 21.2011.38 in my mobile and the same version is available here in pondicherry nokia care but they refuse to do that . a gentle ma mr.sujin from customer care told me that nokia care or head office ll not respond if it will dead while do softwere reinstallation, also told me (WITH OUT KNOWING) that nokia care ll have lower version than i have in my mobile (the softwere in nokia suit also ll have the same version), but when i get this problem itself i enquired nokia care mr.john (service eng) that they have the same version 21.2011.38 but the will send the mobile to head office, if it is not possible at there they ll replace the mobile (even though its a paid service). when i went there they refuse to do so coz it purchased not from india . my mobile is in brand new condition, i am not claiming warranty,
Following are the conversations that i made with nokia through mail
1. From me 26 July
got one N900, problem is when any call missed its popup shows that you have one missed call but when i wana see its say no recent calls, its not saving any log of calls what ever dialed, received or missed 2ndly when any msg/text comes to mobile its show that msg and i can read it but after back to menu where that msg gone i don't know, even i can't see sms option in mobile to read msgs!! i did update to latest ver, by nokia update but mobile still save problem, please tell me if you have any solution it will really great help
Thanks in advance
rajesh menon
From nokia
Thank you for e-mailing Nokia Care.
The Service Request No. is 1-12763634807
This e-mail is in reference to the concern which your facing with your Nokia N900.
We know how important this is for you and we look forward to provide you with the necessary assistance.
As one of our valued customers, your satisfaction is one of our primary objectives. We request you to kindly revert with the below mentioned details so that we can escalate your case to our concerned department and assist you in the best possible way.
* Nokia Care Centre Name and contact number (where you have visited).
* Your alternate mobile phone number.
We apologize once again for the inconvenience caused to you and assure you of continuous support.
Regards,
Dimple Tharwani
E-mail Specialist - Nokia Care India
2. From me 29 July
a mail send you earlier (The Service Request No. is 1-12763634807). it purchased in saudi Arabia, but not in warranty . i req care person for software re- instillation against paid service basis but they refuse it . what can i do then, pls give ma a solution . we (indians) believed nokia so that we purchase our brand even though we go any country.
Note: i called customer care 080-30303838 june 22 nd and 25 th regarding this they told they ll get back but no one do so still, this is pathetic.
FROM NOKIA
Thank you for e-mailing Nokia Care.
The Service Request No. is 1-12763634807
This email is in reference to the concern regarding service provision of Nokia care centre.
We value the importance of the information that you are seeking and we are happy to assist you.
We regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we require below mentioned details so that we could look into the matter.
1. Nokia Care Centre address and contact number
2. Your alternate contact number
We apologize once again for the inconvenience caused to you and assure you of continuous support.
Regards,
Mukesh Kumar
E-mail Specialist - Nokia Care India
3. From me 2 july
Dear sir,
initially over the phone i asked nokia care in Pondicherry about my mobile problems the manager connect to software engineer and that eng asked some “kurl” and “code” i gave all details displayed backside of battery and he told that he have the same version that my mobile have i.e-21.2011.38 and it didn’t work. Also they are sending particularly n900 to head office only, and if it is not possible in head office itself they ll replace some other device.
Nokia care pondicherry - 0413 3194000
also enquired in tiruvannamalai there they have the lower version (20.2010.36.2) but in my mobile its 21.2011.38, so they refuse to reinstall and told me that if they do the device may dead.
Nokia care tiruvannamalai - 04175 227337, 9444758292, 9600300045
From nokia
Dear Rajesh,
Thank you for e-mailing Nokia Care.
The Service Request No. is 1-12763634807
This email is in reference to the concern regarding service provision of Nokia care centre.
We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis.
We acknowledge, the information received from you and have forwarded the same to the concerned department. Kindly be assured that the concerned team would contact you in the next 48 working hours.
You may kindly note that the our higher department would decide to service the phone or swap it with a working unit depending on the nature of concern in the phone and the level of servicing required.
We apologize once again for the inconvenience caused to you and assure you of continuous support.
Regards,
Mukesh Kumar
E-mail Specialist - Nokia Care India
4. FROM ME
Dear sir,
Aprox 30 days over when i got this problem and start approach to nokia, while i contact nokia customer care they would not response, latter then i contact this mail thing to convey my difficulty. for your kind reference .. nobody contact me till now, kindly do some thing to a deep faith on nokia by a indian.
Regards
Menon
FROM NOKIA
Thank you for e-mailing Nokia Care.
The Service Request No. is 1-12763634807.
This e-mail is in reference to the service provision of your Nokia N900 device.
We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis.
In response to your e-mail, we would like to inform you that we have already escalated your case to our concern department and we assure you, one of our senior executive will be contacting you at the earliest and they are working on the same. We seek your patience and further solicit your co-operation.
We apologize once again for the inconvenience caused to you and assure you of continuous support.
Regards,
Aniket Singh
E-mail Specialist - Nokia Care India
FROM ME
Regards
Menon
FROM NOKIA
Thank you for e-mailing Nokia Care.
The Service Request No. is 1-12763634807.
This e-mail is in reference to the service provision of your Nokia N900 device.
We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis.
In response to your email, we would like to update you that your case has already been escalated to our concerned department and its been looked into on a priority basis. Kindly be assured that a representative from our relevant department will contact you at the earliest to assist you further.
We apologize once again for the inconvenience caused to you and assure you of continuous support.
Regards,
Aakriti Saxena
E-mail Specialist - Nokia Care India
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